Orders are shipped within 2-4 business days after payment. (Orders placed during promotional periods and special events may have longer delivery times at X-World's discretion. In such cases, customers will be informed in advance.
To avoid damage, all goods are checked and sealed before delivery.
There are no retention fees for consumers returning merchandise.
X-World will keep you informed of the status of your order via email. Orders cannot be canceled once they have been received.
Free Standard Shipping to X-World
Free standard delivery is usually provided to any X-World phone in cities where the company has offices. Please note that we do not deliver to PO Box addresses.
About Customs Duties for Global Store Shopping
Taxes are not included for all regions in the global store, all of our items will be shipped by shipping carriers. This means that we can arrange delivery to your address, but we will not be able to clear the goods through customs. You may need to work with the courier to complete the local import declaration and pay duties/taxes if applicable.
* Remind: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, then additional costs including taxes and fees incurred and return passage fees will be borne by the buyer. As a result, there may be additional costs beyond the port when you receive your X-Phone.
Guaranteed delivery services
Where possible, a faster delivery method can be selected for an additional fee:
Delivery costs can be found when placing an order, in an order confirmation email, or online when viewing your order on the Order Status website. The cost of courier delivery includes tips.
Delivery costs are calculated depending on the delivery address and delivery method.
Please note that any delivery times are estimates only. Additional charges apply for delivery to remote addresses.