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1. General provisions
This personal data processing policy has been drawn up in accordance with the requirements of the Federal Law of July 27, 2006. No. 152-FZ “On Personal Data” and determines the procedure for processing personal data and measures to ensure the security of personal data taken by X-World, X-Phone, X-Mobile (hereinafter referred to as the Operator).
1.1 The Operator sets its most important goal and as a condition for carrying out its activities, compliance with the rights and freedoms of man and citizen when processing his personal data, including the protection of the rights to privacy, personal and family secrets.
1.2 This Operator’s policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can obtain about visitors to the website https://x-phone.plus
2. Basic concepts used in the Policy
2.1 Automated processing of personal data - processing of personal data using computer technology;
2.2 Blocking of personal data - temporary cessation of processing of personal data (except for cases where processing is necessary to clarify personal data data);
2.3 Website - a set of graphic and information materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https://x-phone.plus;
2.4 Information personal data system - a set of personal data contained in databases, and information technologies and technical means that ensure their processing;
2.5 Depersonalization of personal data - actions as a result of which it is impossible to determine without the use of additional information the ownership of personal data to a specific User or other subject of personal data data;
2.6 Processing of personal data - any action (operation) or set of actions (operations) performed using automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating , modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
2.7 Operator - state body, municipal body, legal or natural person, alone or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
2.8. Personal data – any information relating directly or indirectly to a specific or identified User of the website https://x-phone.plus;
2.9. User – any visitor to the website https://x-phone.plus;
2.10. Providing personal data – actions aimed at disclosing personal data to a certain person or a certain circle of persons;
2.11. Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite number of persons (transfer of personal data) or familiarizing with personal data to an unlimited number of persons, including the publication of personal data in the media, posting in information and telecommunication networks or providing access to personal data in any other way;
2.12. Cross-border transfer of personal data – transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual or a foreign legal entity;
2.13. Destruction of personal data – any actions as a result of which personal data are destroyed irrevocably with the impossibility of further restoration of the content of personal data in the personal data information system and (or) the material media of personal data are destroyed.
3. The Operator may process the following personal data of the User
3.1. Last name, first name, patronymic;
3.2. Email address;
3.3. Phone numbers;
3.4. Year, month, date and place of birth;
3.6. Details of the identity document;
3.7. The site also collects and processes anonymized data about visitors (including cookies) using Internet statistics services (Yandex Metrica and Google Analytics and others).
3.8. The above data below in the text of the Policy are united by the general concept of Personal Data.
4. Purposes of processing personal data
4.1. The purpose of processing the User's personal data is to provide the User with access to services, information and/or materials contained on the website.
4.2. The Operator also has the right to send notifications to the User about new products and services, special offers and various events. The User can always refuse to receive information messages by sending the Operator an email to email@example.com with the note “Opt-out of notifications about new products and services and special offers.”
4.3. Anonymized data of Users, collected using Internet statistics services, serves to collect information about the actions of Users on the site, improve the quality of the site and its content.
5. Legal grounds for processing personal data
5.1. The Operator processes the User’s personal data only if it is filled out and/or sent by the User independently through special forms located on the website https://x-phone.plus. By filling out the appropriate forms and/or sending his personal data to the Operator, the User expresses his consent to this Policy.
6. Procedure for collection, storage, transfer and other types of processing of personal data
The security of personal data processed by the Operator is ensured by implementing legal, organizational and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection.
6.1. The operator ensures the safety of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.
6.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
6.3. If inaccuracies in personal data are identified, the User can update them independently by sending a notification to the Operator to the Operator's email address https://x-phone.plus with the mark “Updating personal data.”
6.4. The period for processing personal data is unlimited. The User may at any time withdraw his consent to the processing of personal data by sending a notification to the Operator via email to the Operator's email address firstname.lastname@example.org marked “Withdrawal of consent to the processing of personal data.”
7. Cross-border transfer of personal data
7.1. Before the start of cross-border transfer of personal data, the operator is obliged to ensure that the foreign state into whose territory it is intended to transfer personal data provides reliable protection of the rights of personal data subjects.
7.2. Cross-border transfer of personal data to the territory of foreign states that do not meet the above requirements can only be carried out if there is written consent of the subject of personal data to the cross-border transfer of his personal data and/or execution of an agreement to which the subject of personal data is a party.
8. Final provisions
8.1. The User can receive any clarification on issues of interest regarding the processing of his personal data by contacting the Operator via email email@example.com.
8.2. This document will reflect any changes to the Operator’s personal data processing policy. The policy is valid indefinitely until it is replaced by a new version.
8.3. The current version of the Policy is freely available on the Internet at https://x-phone.plus.
The Buyer interested in purchasing the Goods on the terms set out in this Offer is strongly recommended to carefully read its text, and in case of disagreement with any of its clauses, he is asked to refuse to purchase the Goods or use the services provided by the Seller. A response indicating consent to conclude an agreement on conditions other than those proposed in the offer is not acceptance, i.e. consent to enter into this agreement.
1.1. The Seller sells the Goods through the online store at the address: https://x-phone.plus/, in accordance with the Civil Code of the RUSSIAN FEDERATION, an offer containing all the essential terms of the contract, from which the will of the person making the offer is seen to conclude an agreement on the specified in the terms of the offer with anyone who responds is recognized as an offer, and the performance by the person who received the offer of actions to fulfill the conditions specified in it is considered the conclusion of an agreement by the person who performed the specified action with the person who made the corresponding offer.
1.2. This document is an offer, i.e. the Seller's proposal to conclude a contract for the purchase and sale of goods with any individual or legal entity based on familiarization with the description of the goods presented on the Site.
1.3. The Seller's obligations to transfer the Goods and other obligations related to the transfer of the Goods arise from the moment the purchase and sale agreement for the Goods is concluded under the terms of this Offer.
1.4. A person who agrees with the terms of this Offer and all its annexes set out below has the opportunity to enter into a purchase and sale agreement with the Seller for the Goods, the description of which is presented on the Site. The Agreement comes into force from the moment the Seller sends confirmation of acceptance of the Order to the Buyer by sending a message to the email or phone number specified during registration.
1.5. In this offer, unless the context requires otherwise, the following terms have the following meanings:
Buyer - an individual or legal entity who has entered into an Agreement with the Seller on the terms contained in the Offer.
Seller - X-MOBILE LLC
Online store is an Internet site located on the Internet at https://x-phone.plus/ru, which presents products offered to Buyers for placing Orders, as well as terms of payment and delivery of these Orders to Buyers.
Product - any product of labor that has not been withdrawn from circulation, presented for sale on the Site.
Order - a duly completed request from the Buyer for the purchase and delivery to the address specified by the Buyer of goods selected on the Site.
Offer - this document , which is the Seller’s offer, addressed to any individual or legal entity, to conclude a contract for the purchase and sale of Goods (hereinafter referred to as the “Agreement”) on the terms contained in the Offer, including all its annexes.
Acceptance - full and unconditional acceptance by the Buyer of the terms of the Offer one of the methods established in clause 1.4. of this Offer.
Delivery - services for the delivery of the Product to the address specified by the Buyer, and its transfer to the Buyer, or to the person specified by the Buyer.
1.6. The buyer agrees to the Terms of Sale of Goods by agreeing on the order details with a representative of the online store, receiving the order number by email or via SMS to the mobile phone number left when placing the order.
1.7. The terms of the agreement may be changed by the Seller unilaterally without notifying the Buyer. The new version of the Agreement comes into force from the moment of its publication on the Site, unless otherwise provided by the terms of this Agreement.
Subject of the Agreement.
2.1. The Seller undertakes to sell, and the Buyer undertakes to accept and pay for the Goods at the prices indicated in the description of the Goods on the corresponding page of the Site, under the terms of this Offer, the current version of which is posted on the Site.
2.2. This Agreement applies to all types of Products and services presented on the Site, as long as such offers with descriptions are present in the online store catalog.
Registration on the Site.
3.1. Registration on the Site is carried out at: https://x-phone.plus
3.2. Registration on the Site is not mandatory to place an Order.
3.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4. The user undertakes not to disclose to third parties the login and password specified by him during registration. If the User has any suspicions regarding the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the Seller by sending an appropriate email to the address: firstname.lastname@example.org
3.5. The Buyer’s communication with operators/managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. The use of obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed, is strictly prohibited. If the Buyer violates this requirement, the Seller has the right to add this Buyer to the “Black List” and cancel orders placed in the online store after receiving notification of his inclusion in the “Black List”. The specified notification is sent to the Buyer to the email address specified by the Buyer during registration, or when placing an Order without registration.
Product and purchase procedure:
4.1. The Buyer's order is processed in accordance with the procedures specified on the Site in the “Products” section.
4.2. The photographs accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product are for reference only and cannot fully convey reliable information about the properties and characteristics of the Product, including color, size and shape, do not claim to be exhaustive and may contain typographical errors. To clarify information on the Product, the Buyer must contact the Customer Support Service at email@example.com
4.3. The Buyer’s registration of an Order and its further transfer for execution means that the Buyer has sufficiently and fully familiarized himself with the Product, with information about the presence (absence) of discounts, as well as the impact of the terms of the Order on the formation of the final price of the Product.
4.4. If the Goods ordered by the Buyer are not in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order by notifying the Buyer of this by sending a corresponding message to the phone number or email address specified by the Buyer during registration (or by calling the Seller's operator).
4.5. The information contained in advertising offers is not final and can be adjusted; you can obtain the final operating conditions and warranty statements from the support service, and they are also specified in the contract concluded upon purchase for each product. Gift goods or services can be provided one-time or over a long period, and can also be terminated unilaterally by notifying the buyer in advance by email specified during registration or making a purchase.
4.6. The buyer has the right to make a pre-order for goods that are temporarily out of stock.
4.7. When placing an order in the online store, the Buyer is obliged to provide information about himself:
Full name. Buyer of the Goods (Buyer's representative for legal entities);
TIN (for legal entities);
delivery address of the Goods;
contact telephone number and email of the Buyer of the Goods.
4.8. The Buyer bears full responsibility for providing incorrect information, resulting in the impossibility of the Seller to properly fulfill its obligations to the Buyer.
4.9. After placing an Order on the Site and receiving an electronic confirmation from the Seller (if there is an email address), the manager servicing this Order clarifies the details of the Order, agrees on the delivery date, which depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.
Delivery of the Order:
5.1. The terms of delivery of Goods are indicated on the Site in the “Delivery of Goods” section.
5.2. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
5.3. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). If it is impossible to receive an Order paid for in cash by the persons indicated above, the Order may be delivered to a person who can provide information about the Order (shipment number and full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
5.4. In order to avoid cases of fraud, as well as to fulfill the obligations assumed in paragraph 5 of this Agreement, when delivering a prepaid Order, the person delivering the Order has the right to request an identification document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt to the Order.
5.5. The risk of accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.
5.6. The delivery cost of each Order is calculated individually, based on the delivery method and is indicated on the Site at the last stage of placing the Order.
5.7. Ownership of the Goods and the risks associated with them passes from the Seller to the Buyer at the time of transfer of the Goods. Confirmation of the transfer of ownership of the goods is the signature of the Recipient on the accompanying documents.
5.8. The Buyer understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the execution of which ends when the Recipient receives the Goods and makes payment for it. Claims to the quality of the purchased Goods that arise after receipt and payment of the Goods are considered in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights”, if the Buyer is an individual, the Civil Code of the Russian Federation, if the Buyer is a legal entity, and the warranty obligations of the Manufacturer. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purposes of warranty service or replacement, and does not provide the opportunity to carry out warranty service or replace the Goods by visiting the Buyer.
5.9. The received Product must correspond to the description on the Site. Differences in design or design elements from those stated in the description on the Site are not a sign of poor quality or functionality of the Product.
5.10. Upon delivery of the Goods, the Recipient must check the completeness and absence of defects in the goods (completeness is determined by the technical data sheet of the goods), otherwise claims for completeness and visible defects will not be accepted. After this, the Recipient puts his signature on the delivery receipt in the column: “I accepted the order, complete set, I have no complaints about the quantity and appearance of the goods.” After payment, the order is transferred to the Recipient.
5.11. If the buyer is a legal entity, the representative receiving the Goods must have a power of attorney to receive the goods, drawn up in accordance with the Legislation of the Russian Federation and an original identity card.
Payment for Goods:
6.1. All payments between the Parties are carried out in the currency of the country where the store is located to the bank account.
6.2. The price of the Product is indicated on the Site. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
6.3. The price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price for the Buyer’s Order confirmed by the Seller is not subject to change.
6.4. Methods and procedures for paying for goods are indicated on the website in the “Cart Payment and Delivery” section. If necessary, the procedure and terms of payment for the ordered goods are negotiated by the Buyer with the manager of the online store.
6.5. In case of cash payment, the Buyer is obliged to pay the Seller the price of the goods at the time of its transfer by transferring money to the representative of the online store, who will deliver the goods or to the delivery courier.
6.6. Features of payment for Goods using bank cards:
6.6.1 In accordance with the Rules for the issuance and use of payment cards approved by the Resolution of the Board, transactions on bank cards are carried out by the card holder.
6.6.2 Authorization of transactions on bank cards is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, then the bank has the right to refuse to carry out this operation.
6.6.3 To avoid various cases of misuse of bank cards when paying for goods and services, all Orders placed on the Site with prepayment by bank card, verified by the Seller. According to the Rules of International Payment Systems, in order to verify the identity of the owner and his competence to use the card, the Buyer who placed such an order is obliged, upon request received from the Seller, to provide a copy of the identity document of the owner of the bank card with a photo, as well as a copy of the bank card on both sides (the card number must be covered except for the last four digits). The Seller reserves the right to cancel the Order without giving a reason, including in the event of failure to provide the specified documents by the Buyer (by email in the form of scanned copies) within 1 (one) calendar day from the date of placing the Order or if there are doubts about their authenticity. The cost of the Order is returned to the owner's card.
6.6.4. Upon receipt of the Goods issued with a bank card, the seller's representative has the right to request, and the buyer undertakes to present, the original identification document and the original payment card (the card number must be closed, except for the last four digits) from which the payment was made.
6.7 The Seller has the right to provide discounts for Products and establish a bonus program. Types of discounts, bonuses, procedures and conditions for accrual are indicated on the Site and can be changed by the Seller unilaterally.
6.8. In case of prepayment, the Goods for the Order are not reserved until the Buyer's funds are credited to the Seller's bank account. The Seller cannot guarantee the availability of the Goods in the Seller’s warehouse in the quantity specified at the time of placing the Order; as a result, the processing time for the Order may increase.
6.9. When paying for the Goods with a bank card in the Seller's retail stores, in order to avoid fraud, the Buyer, upon request of the Seller, must present an identification document.
Exchange and return of Products:
7.1. Exchange and return of Goods of proper quality (possible only for individuals):
7.1.1. The buyer, an individual purchasing goods for personal, family, home or other use not related to business activities, has the right, in accordance with the Law “On the Protection of Consumer Rights,” to exchange the purchased goods in stores within 14 (fourteen) days from the date of transfer of the goods to him Seller.
If the Seller does not have the goods required for exchange, the Buyer has the right to return the purchased goods to the Seller and receive the amount of money paid for it. Exchange and return of Goods of good quality are possible if they have not been used and their presentation, packaging, consumer properties, seals, labels, as well as a document confirming the fact of purchasing the goods from the Seller, have been preserved.
To exercise this right, the buyer must provide the following:
— Application indicating the stated requirement;
— A copy of an identification document;
— Warranty card;
— Complete goods.
— Certificate of absence of traces of use, issued by the service center.
7.1.3. When returning money for the Goods, the Seller returns the cost of the returned Goods, with the exception of the Seller’s expenses associated with the delivery of the Goods returned by the Buyer.
7.2. Return of Goods of inadequate quality:
7.2.1. If the Buyer was given a Product of inadequate quality, which was not agreed upon in advance by the Seller, the Buyer has the right to take advantage of the provisions of the “Consumer Rights in the Event of the Sale of Goods of Inadequate Quality” of the Law “On Protection of Consumer Rights.”
7.2.3. If defects are detected in the purchased Product, the Buyer has the right to contact the Seller within the time limits established by the Law on the Protection of Consumer Rights.
7.2.4. The Buyer, in the event of discovering defects in the Product and making demands to the Seller, the Buyer must provide the following documents:
A written statement indicating one of the requirements provided for by the Law “On Protection of Consumer Rights”.
Documents confirming the purchase of the Product from the Seller.
Identity document of the Buyer.
Conclusion from the Manufacturer’s authorized service center regarding the inadequate quality of the Product due to the fault of the Manufacturer.
Warranty card or other document replacing it.
The product itself is fully complete and complete.
Power of attorney of a representative of a legal entity.
7.2.5. The Seller has the right to conduct an additional check of the quality of the Goods within thirty calendar days from the date of presentation of the Buyer’s demand, in accordance with Article 30 of the Law “On Protection of Consumer Rights”. If it is discovered that the defects of the Goods did not arise through the fault of the Seller/Supplier, the costs of conducting the examination shall be borne by the Buyer.
7.3. If the returned Goods were paid for by a bank card, the Seller will also refund the funds to the bank card.
7.4. When making a request for a refund for the Goods, the Buyer must have with him the original of the control receipt received upon purchasing the Goods, since according to the Code “On Taxes and Other Mandatory Payments to the Budget”: Operations for canceling an erroneously entered amount or returning cash for goods sold , work performed, services provided are carried out in accordance with the technical requirements of the manufacturer of the cash register model, provided that the original control receipt is available and an entry has been made in the cash book.
7.5. All written complaints are accepted through the book of complaints and suggestions on the Site by email: firstname.lastname@example.org
8.1. The Seller is not responsible for damage caused to the Buyer due to improper use of Goods purchased through the Site.
8.2. The seller is not responsible for the content and operation of external sites.
8.3. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
8.4. The parties are released from liability for complete or partial failure to fulfill their obligations if the failure is a consequence of such insurmountable circumstances as: war or hostilities, earthquake, flood, fire and other natural disasters, adverse weather conditions making it impossible to fulfill obligations, acts or actions of government authorities , changes in customs rules, import and export restrictions that arose regardless of the will of the Parties after the conclusion of this Agreement. The Party that cannot fulfill its obligations immediately notifies the other Party about this and provides documents confirming the existence of such circumstances, issued by authorized bodies.
Confidentiality and protection of information provided by the User/Buyer
9.1. The Buyer gives his consent to the collection, processing and storage of his personal data for the purposes specified in this Agreement. The Seller may request the Buyer to provide personal information. The information provided is used exclusively when processing the Order in the online store or to provide the Buyer with access to special information. Personal information The Buyer can change, update or delete.
9.2. The Seller uses the Buyer’s personal data:
— to register the User on the Site;
— to fulfill its obligations to the Buyer;
— to evaluate and analyze the work of the Site;
— to determine the winner in promotions conducted by the Seller .
9.3. The Seller ensures the confidentiality of the Buyer's personal data.
9.4. The Seller is not responsible for the information provided by the Buyer on the Site in a publicly accessible form.
9.5. The buyer gives his consent to the sending of informational messages of an advertising nature to the telephone numbers and email addresses specified in the order.
The buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the Buyer.
9.6. The Seller receives information about the IP address of the Site visitor: https://x-phone.plus. This information is not used to identify the visitor.
9.7. The Seller has the right to record telephone conversations with the Buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and/or transfer it to third parties not directly related to the execution of Orders, in accordance with the chapter “On Informatization”.
10.1. The Seller has the right to transfer in any way his rights and obligations arising from his relationship with the Buyer to third parties.
10.2. The online store and the services provided may be temporarily unavailable, partially or completely, due to maintenance or other work, as well as for any other technical reasons. The Seller's technical service has the right to periodically carry out the necessary preventive or other work with or without prior notification to the Buyers.
10.3. The provisions of the law apply to the relationship between the Buyer and the Seller.
10.4. The parties will try to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred to the judicial authorities in accordance with the current legislation at the location of the Seller's legal address.
10.5. Recognition by a court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
Orders are shipped within 2-4 business days after payment. (Orders placed during promotional periods and special events may have longer delivery times at X-World's discretion. In such cases, customers will be informed in advance.
To avoid damage, all goods are checked and sealed before delivery.
There are no retention fees for consumers returning merchandise.
X-World will keep you informed of the status of your order via email. Orders cannot be canceled once they have been received.
Free Standard Shipping to X-World
Free standard delivery is usually provided to any X-World phone in cities where the company has offices. Please note that we do not deliver to PO Box addresses.
About Customs Duties for Global Store Shopping
Taxes are not included for all regions in the global store, all of our items will be shipped by shipping carriers. This means that we can arrange delivery to your address, but we will not be able to clear the goods through customs. You may need to work with the courier to complete the local import declaration and pay duties/taxes if applicable.
* Remind: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, then additional costs including taxes and fees incurred and return passage fees will be borne by the buyer. As a result, there may be additional costs beyond the port when you receive your X-Phone.
Guaranteed delivery services
Where possible, a faster delivery method can be selected for an additional fee:
Delivery costs can be found when placing an order, in an order confirmation email, or online when viewing your order on the Order Status website. The cost of courier delivery includes tips.
Delivery costs are calculated depending on the delivery address and delivery method.
Please note that any delivery times are estimates only. Additional charges apply for delivery to remote addresses.
Before processing the return and sending of the goods, please contact our support service and receive an affirmative answer about accepting the return. Do not ship the item without receiving this response. Response time is up to 48 hours.
1. Go to the order card and click Return goods.
2. Select the item you want to return and indicate the reason for the return. Select an available Russian Post office and click Issue a return. A return request will be created, valid for 7 days. We will send you a return tracking number via SMS, which you will need to communicate to a Russian Post employee, and later using the same number you will be able to track your parcel on the Russian Post website.
3. Pack the items you want to return. Don't forget to include the order number for which you are making a return in the package. Write the number on a piece of paper or put a sticker with the number on the product. You can purchase packaging at a Russian Post office or pack the parcel yourself (in this case, the packaging must meet the requirements of Russian Post). Otherwise, returns are free.
4. Take the parcel to the selected Russian Post office while the return request is valid. Say that you are returning the item to X-world and provide the tracking number from the SMS. A Russian Post employee will print out a form with the address and register the parcel. After registration, you will be given a receipt with the tracking number of the parcel.
Terms and Conditions
When you can return goods
On the day you receive your order.
At this time, you can check your order and return both damaged or defective goods, as well as goods that did not fit or you did not like. They cannot be returned later.
These goods can be returned only if they are damaged or defective
During the warranty period, goods with defects or defects (inadequate quality) can be returned. If the goods do not have a warranty period, they can be returned within two years from the date of receipt of the goods, subject to the provision of an expert opinion that the defect arose before the delivery of the goods to the customer or for reasons that arose before that moment. The conclusion can be obtained at the service center. The default warranty period is 30 days unless a longer one is specified.
When we receive your return, we will inspect it. If the item is returned, we will refund you within 10 days and you will be notified. If upon inspection it turns out that the item cannot be returned, we will contact you by phone.
Purchase return Policy
A product that does not fit or is not of good quality can be returned if:
— there are no signs of use;
— you did not install or activate programs (for devices);
— the presentation is preserved;
— the packaging is not damaged;
— the consumer properties have been preserved (including the expiration date has not expired);
For goods from abroad, the terms and conditions are different.
Dear Customers, we inform you that when requesting a refund upon cancellation of a purchase, the refund is made exclusively to the same bank card from which the payment was made.
STRICTLY NECESSARY COOKIES
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These cookies are also known as “functional cookies”. These cookies allow us to remember choices you make when using our sites, such as what language you prefer, what region you are in, or your username and password so you can log in automatically. These cookies help us redistribute workload between our servers and enable our web pages to respond more quickly.
These cookies are also known as “performance cookies”. These cookies collect information about how you use our websites, such as which web pages you visited and which links you followed. These cookies
These cookies track your online activities to help us provide more relevant advertising or limit the number of times you see the same ad.